+359 888 928 719
Terms of Use, Direct Booking Terms and Privacy Policy
1. Applicability
The contact-form clauses apply immediately to the current website.
The direct-booking / checkout / online-payment clauses apply once a booking engine, availability calendar or online payment flow is activated on the website.
For bookings made through Airbnb or Booking.com, the rules of the relevant platform also apply. This document governs the direct role of Yoshi Hospitality EOOD as the accommodation provider.
2. Terms of Use and Direct Booking Terms
2.1. Merchant details
Merchant / controller
Yoshi Hospitality EOOD
UIC
208325446
Registered address
Sofia, Simeonovo district, 83 Street No. 19
Managing director
Yavor Nikolaev Chatalbashev
Website
https://www.stolatcamp.com/
yavor.chatalbashev@gmail.com
Phone
+359 888 928 719
Stay location
Stolat Camp, village of Stolat, Gabrovo region, Bulgaria
2.2. Scope
• The website provides information about Stolat Camp, available accommodation options, capacity, common spaces, additional services and contact channels.
• As long as the website operates mainly as an informational website with a contact form, a submitted message is treated as an enquiry or a request for contact and does not by itself create a final booking.
• Once a direct booking module is activated, the website may display availability, prices, accommodation units or packages, cancellation rules, deposits and online payment options. At that stage, the accommodation contract is concluded according to the booking steps shown on the website and these Terms.
2.3. Contact form
• At present the website allows visitors to submit first name, last name, e-mail, topic and free-text message.
• Messages are used to respond to enquiries, provide information, send an offer or prepare a future booking.
• Visitors should not include unnecessary sensitive information in free-text fields. If dietary, allergy, accessibility or other special-needs information is required for the stay, it should only be shared to the extent genuinely necessary.
2.4. Direct bookings – general rules
• Before the consumer finalises an online booking, the booking flow should clearly show the selected unit or package, dates, number of guests, total price, included and excluded services, applicable cancellation terms, deposit or full-payment requirement and payment method.
• A booking may be (a) automatically confirmed after successful payment and a confirmation e-mail; or (b) submitted as a booking request that becomes binding only after express acceptance by the company and, where applicable, payment of the required deposit.
• The company may refuse or cancel a booking in case of obvious technical error, lack of actual availability, force majeure, breach of house rules or a reasonable suspicion of fraud or abuse.
• Where one person books on behalf of other guests, that person confirms that they are authorised to share the guests' data and has informed them accordingly.
2.5. Prices, payment and invoicing
• Prices are displayed on the website, in the booking engine or in an individual offer, in the currency shown at the relevant time. Any additional fee, deposit, tourist tax, cleaning fee or similar charge should be disclosed before the booking is finalised or in the specific offer.
• The company may require full prepayment, a partial deposit, a refundable or non-refundable security deposit, or a combination of these, depending on the offer and the nature of the stay.
• Online payments should be processed by an external payment provider. Unless explicitly stated otherwise, the company does not store full payment-card numbers, CVV codes or equivalent authentication data.
2.6. Cancellation, no-show and booking changes
• The applicable cancellation policy, free-cancellation period (if any), non-refundable rate, no-show rules, date-change conditions and refund rules are determined by the rate, offer or booking-flow rules presented at the time of booking.
• Unless a more favourable arrangement has been expressly agreed, the company may retain an already due or paid deposit in the event of late cancellation, no-show or a material breach of the booking conditions.
• Requests to change dates, guest count, room type or additional services are subject to confirmation and may result in a revised price and revised terms.
2.7. Stay rules and guest responsibility
• Check-in / check-out times, maximum occupancy, pet rules, quiet hours, event restrictions, pool/spa/kitchen rules and all other house rules should be communicated on the website, in the confirmation e-mail or in a separate house rules document.
• Guests must use the premises and equipment in good faith, follow safety instructions and avoid causing damage, excessive noise, nuisance or breaches of the rights of other guests, neighbours or staff.
• Where damage, unusual cleaning, loss or breach of rules occurs, the company may seek compensation for the actual loss and related costs to the extent permitted by law and by the previously disclosed rules.
2.8. No withdrawal right for accommodation services
Where a distance contract concerns accommodation services for a specific date or period, the usual 14-day withdrawal right does not generally apply, insofar as the law provides an exception for such services. This does not affect the cancellation and refund policy disclosed by the company before the booking is finalised.
2.9. Privacy Policy
Yoshi Hospitality EOOD processes personal data lawfully, fairly and transparently for specific and legitimate purposes only. This Privacy Policy explains what data we process, why we process it, on which legal basis, how long we keep it and what rights you have.
2.9.1. Categories of personal data
• Contact and identification data: name, surname, e-mail, phone number, preferred communication language.
• Enquiry or booking data: dates, number of guests, accommodation type, special requests, content of the message, correspondence history, confirmations and cancellations.
• Stay-related data: check-in/check-out information, actually accommodated guests, additional services requested, complaints, incidents, damages, feedback and claims.
• Payment and invoicing data: deposit, payment, invoice data, refund details and bank details where needed.
• Website technical data: IP address, logs, browser/device type, cookie preferences and analytics data where legally permitted and/or where valid consent has been given.
• Where necessary and in a minimal scope only: dietary, allergy, accessibility or similar special-needs data that you voluntarily provide for the safe organisation of the stay.
2.9.2. Purposes and legal bases
2.9.3. Recipients and transfers
• Personal data may be processed by authorised members of the company, accounting providers, hosting and web-support providers, e-mail providers, booking-engine / PMS / channel-manager providers, payment providers and public authorities where required by law.
• Data is generally processed within the EU / EEA. If a service involves a transfer outside the EEA, appropriate safeguards under Chapter V GDPR should be implemented.
2.9.4. Retention
• Enquiries without a completed booking: usually up to 12 months from the last contact, unless a dispute or law requires longer retention.
• Bookings and stay-related data: usually up to 5 years after the stay, unless a longer statutory retention period applies to certain records.
• Accounting and payment records: for the statutory accounting and tax retention periods.
• Marketing data: until consent is withdrawn or the purpose expires.
2.9.5. Your rights
• Right of access, rectification, erasure, restriction, objection and data portability, where the legal conditions are met.
• Right to withdraw consent at any time where processing is based on consent.
• Right to lodge a complaint with the Bulgarian Commission for Personal Data Protection.
2.9.6. Children, platforms and automated decisions
• The website is not independently targeted at children. Where a booking concerns children, their data should be provided by a parent, guardian or duly authorised organiser.
• If the booking was made through Airbnb or Booking.com, the relevant platform's own privacy documentation also applies to that platform's processing. This Policy describes Yoshi Hospitality EOOD's own processing.
• As of the date of this document, the company does not use automated decision-making or profiling that produces legal effects on data subjects.